ABOUT THE PROMOTION:
Q: What do I receive for making a qualifying purchase?
A: If you make a qualifying purchase of $20 or more of COVERGIRL® products you will receive
one PIN code that can be used to go online and download one adult movie ticket with a value up
to $14 to see The Hunger Games: Catching Fire.
Q: How long does this program run?
A: The program will run from 10/1/13 to 12/31/13 at 11:59pm PST. Please visit
www.cgmovieticket.com/tc.html to see the Official Terms & Conditions.
Q: I have a question about submitting my receipt. Who can I contact?
A: You can call 1-866-658-8522 for any questions regarding the promotion or can visit
Q: What retailers are running this offer?
A: The following retailers are participating in this program: Walmart, CVS, Walgreens, Rite Aid,
Kroger, H-E-B, Giant Eagle, ShopRite, Harris Teeter, Ulta. Receipts from retailers not included in
this list will not be accepted.
Q: How will I receive my offer?
A: A code to redeem your movie ticket will be sent via email or mail to qualifying shoppers.
Q: How can I learn about the promotion?
A: You can learn about the promotion via in-store signage at participating retailers. Some
participating retailers may mention the promotion via ad circulars and retailer Facebook pages.
You can also go to www.cgmovieticket.com to learn more.
Q: Where can I find more details about this program?
A: To find more information about this program visit www.cgmovieticket.com
Q: What are the dates of this promotion?
A: This promotion will run from 10/1/13 to 12/31/13 at 11:59pm EST. Pictures of your receipt
must be submitted by 1/7/14. If you are mailing in your receipt, actual receipts must be mailed
and postmarked by 1/7/14. Once receipt is submitted, you will receive a PIN code that can be used
to go online and download one adult movie ticket with a value up to $14 for Catching Fire. PIN
codes as well as Movie Tickets expire on 1/31/14.
Q: Can my purchase be made anywhere where COVERGIRL products are sold?
A: No, qualifying purchases can only be made at the following retailers: Walgreens, Rite Aid,
Kroger, H-E-B, Giant Eagle, ShopRite, Harris Teeter, Ulta.
Q: What mobile devices work with this program?
A: Any mobile device works, provided that the mobile device is equipped with a digital camera
and the ability to send the picture via MMS or email.
Q: Does this offer only work with certain web browsers?
A: This offer works in all web browsers (e.g. Internet Explorer, Safari, Mozilla Firefox).
Q: Is an email sign up option available so I can receive updates and notifications
about COVERGIRL promotions?
A: No, there is no email notification available currently.
ABOUT QUALIFING PURCHASES:
Q: What are the qualifying products for this campaign?
A: All COVERGIRL products qualify for this campaign.
Q: Is sales tax included towards my qualifying purchase?
A: Sales tax is not included towards the qualifying purchase threshold.
Q: What value of COVERGIRL products do I need to buy to qualify for this
A: You must make a qualifying purchase of at least $20 in COVERGIRL products.
Q: Can my qualifying purchase be made over multiple shopping trips?
A: No. Qualifying purchases must be made in one transaction and indicated on one original cash
PERSONAL INFORMATION QUESTIONS:
Q: Do I have to give any personal information to redeem this offer? If so, what
specific information is required?
A: We will need: Name, Address, City, State, Zip Code and Email Address.
Q: Are there any legal commitments involved in this program on the part of the
A: The shopper must purchase $20 of COVERGIRL products to qualify for this program.
Q: Do I need to turn off firewalls or virus protection programs to participate in the
A: No, firewalls do not need to be turned off for participation.
Q: Do I have to register in order to participate?
A: There is no registration required for participation.
Q: Do I have to agree to Terms of Service before proceeding in this offer?
A: Yes, before entering your PIN code to download your movie ticket.
Q: Do I have to be a certain age to qualify for this promotion?
A: You must be at least 13 years of age to qualify for this promotion.
Q: What happens if I lose my original receipt? Can I use a copied receipt?
A: No copies or facsimiles will be accepted.
Q: Where do I mail my qualifying receipt for this program?
A: COVERGIRL Catching Fire Movie Ticket Program, PO BOX 583079, Minneapolis MN, 55458-
Q: How can I redeem the offer?
A: You can text your receipt via MMS or email your receipt via photo or video,
print a mail in offer form from http://www.cgmovieticket.com/mailin, or upload your receipt at
Q: How many times can I qualify for the offer?
A: Limit of one submission per person/per household.
Q: How are multiple submissions of the same receipt handled?
A: Multiple submissions of the same receipt will not be accepted. If multiple submissions of the
same receipt are sent in for validation, you will receive a bounce back message indicating that the
receipt is not valid and your receipt will not be validated.
Q: How can I follow up to see if my request is in process or find out when I will get
my gift with purchase?
A: To follow up on the status of your request please call 1-866-658-8522.
Q: Can multiple receipts be photographed for redemption at the same time?
A: No, qualifying purchases must be made in one transaction. Each photo can only contain one
Q: What do I do if the program does not recognize my receipt, even if it has never
been redeemed before?
A: If the receipt is not recognized by the system, the system will send you a message to mail in
your proof of purchase, cash register receipt and mail in form to a physical address.
Q: What part of the qualifying receipt should be photographed for redemption?
A: You will need to take a photo of your entire receipt. Here are some tips on taking a good
1. VERY IMPORTANT: Include the following in the picture of your receipt:
i. Retailer's Name/Logo
ii.COVERGIRL products purchased and corresponding price for each
(ensure total is greater than $20)
iii. Date and Time
iv. Total Amount purchased
2. Flatten the receipt and take a clear photo.
3. Review the image quality before submitting. Please check that the image is clear.
4. If receipt is too long please fold the receipt so that the COVERGIRL products are
clearly visible, with the retailer's name/logo, COVERGIRL products purchased and
corresponding price for each, date and time and total amount purchased. Alternatively
use the video function to scan and submit a clip of the entire receipt.
Q: Do I get one chance to try the validation?
A: You will be given two tries before you are locked out or are given a message stating that you
must use the mail in offer form.
Q: Will I be told why a picture failed?
A: You will be given a list of reasons on why your receipt may not have been able to be read
through the digital receipt verification.
Q: How will receipts be validated?
A: A system will capture and digitize your receipt to validate that you have purchased $20 or
more of the promoted COVERGIRL products.
Q: How long is the turn around to get the "success" or "failed" message?
A: Processing times vary and are dependent on mobile device connectivity, internet speeds and
other factors. Typical processing times usually range from 7 - 10 minutes. There are instances
when processing times will and can exceed 10 minutes.
E-MOVIE CASH TICKET QUESTIONS:
Q: How do I use my e-Movie Cash Ticket?
A: Print your e-Movie Cash Ticket and use it at any participating theater (to locate a participating
theater go to www.emoviecash.com/locator. If you are unable to immediately print, you can still
print from your confirmation email for up to 7 days. After 7 days, you will no longer be able to
print your e-Movie Cash Ticket. e-Movie Cash tickets can be used for $14.00 towards box office
admission to specified film. Please present your e-Movie Cash ticket at a participating theater.
Your e-Movie Cash ticket is not valid with any other offer; no cash will be provided as change, eMovie Cash is not redeemable for cash, and is only valid in the United States. Certificate cannot
be replaced if lost, stolen, damaged or expired. Subject to Terms and Conditions on offer’s website.
Q: Can e-Movie Cash Tickets be used for "no pass / no coupon" showings?
A: Yes, you may use your e-Movie Cash Ticket for any showing of any specified movie.
Q: What happens if my admission is more than $14.00?
A: If your ticket price is more than $14.00 you will be responsible for paying the difference at the
Q: What happens if my admission is less than $14.00?
A: No cash is provided as change.
Q: Which theaters will accept my e-Movie Cash Ticket?
A: For participating theaters, log onto www.emoviecash.com/locator
Q: What should I do if a participating e-Movie Cash theater does not accept my eMovie Cash Ticket?
A: As long as the e-Movie Cash Ticket is not expired, you may click here to contact Customer
Service. Tell us which theater it was and we will contact that theater and let you know when you
may return to use your e-Movie Cash Ticket.
Q: I have a theater in my area, but they don't accept e-Movie Cash. What can I do?
A: Please click here to contact Customer Service. Tell us which theater it is and we will contact
them and try to sign them up to accept e-Movie Cash.
Q: There are no participating theaters in my area. What can I do?
A: If you do not have a participating theater within 30 miles, please click here to contact
Q: What can I do if I lose my e-Movie Cash Ticket or need to reprint it?
A: You will receive a confirmation email, which includes a link to your e-Movie Cash Ticket. This
link will expire within 7 days. All e-Movie Cash Tickets not printed within 7 days will be
considered lost and can not be replaced or refunded. Lost, misplaced, damaged or expired eMovie Cash Tickets will not be replaced or refunded.
Q: My e-Movie Cash Ticket has expired. Can I get a replacement?
A: No, expired e-Movie Cash Tickets may not be replaced. e-Movie Cash tickets for this promotion
will expire on 1/31/14.
Q: Can I make copies of my e-Movie Cash Ticket?
A: No mechanically reproduced, forged or altered official e-Movie Cash Tickets will be accepted.
Fraudulent submission could result in federal prosecution under mail fraud statutes.
Q: I do not have access to a printer. How can I print out my e-Movie Cash Ticket?
A: A confirmation email will be sent to you, allowing you to print your Ticket for up to 7 days.
During this time you are able to forward your email to an account or person with access to a
printer. Your Ticket will not be available after 7 days.
Q: The theater is asking for my address and zip code to enter into their POS
terminal, What do I tell them?
A: The theater should enter the address and zip code printed on your e-Movie Cash Ticket. The
address is 111 John Street, 27th Floor, New York, NY 10038.
Q: I have a question or complaint about a movie theater.
A: e-Movie Cash operates independently from the theaters. If you have a specific question
regarding your local theater i.e. available theater amenities, certificate category, age policies,
or when a particular movie will be coming to your local theater, you must contact the theater
Q: How do I contact e-Movie Cash Customer Service?
A: To contact e-Movie Cash customer support, please click here